This Privacy Policy applies to all the web pages related to this website. As fellow Internet users ourselves, we respect your online privacy. Therefore, it goes without saying that we are fully committed to safeguarding your online privacy while you are visiting the …For Good Hope Website.
Our Privacy Policy explains how we collect, use and process your personal information; and how, in doing so, we comply with the requirements of the Protection of Personal Information Act (“POPIA”). By visiting the …For Good Hope website, you are accepting the practices described in this Privacy Policy. …For Good Hope knows that you care how information about you is used, stored and shared; and we appreciate your trust in us to do that carefully, sensibly and transparently.
According to the Act, ‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. Further to the POPI Act, …For Good Hope also includes addresses (residential, postal and email) as personal information.
The Information that we Collect:
Name, Address and Contact Details
This information is required in order to purchase from our online shop. We use this information for billing, shipping, accounting, tax, administration and communication purposes. We retain this information for at least one year after your last order as required by the Electronic Communications and Transactions Act 25 of 2005. Order details are kept for 5 years after tax submission as required by the Tax Administration Act 28 of 2011.
Clinical Notes
Any patient information or clinical notes made during online/ telephonic consultations when issuing Assistive Devices are used, stored and processed according to HPCSA Guidelines. We maintain records about your health and any treatment or care you have received previously in order to provide you with the best possible healthcare. Information may be used within the practice for clinical audit to monitor the quality of the service provided. Please visit the HPCSA Website for more information on the Guidelines that we follow.
Financial Information
We do not have access to your financial information – Financial Information is collected by our payment gateway, PayFast, for billing purposes.
Website Usage Information
This website may collect certain information about your visit, such as the name of the Internet Service Provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access our site; the pages that you access within our site and the Internet address of the Website from which you linked directly to our site. This information is used to help improve the site and user experience, analyse trends, and administer the site. Website usage information may be collected using “cookies” which allows us to collect internet visitor usage information.
Our website also uses Google Analytics which is a Web Analysis service provided by Google. Google automatically collects Cookie and website Usage Data and uses it to track and examine the use of https://forgoodhope.co.za, to prepare reports and share them with other Google services. Your IP Address is not linked to the information that is collected. Google may use the data collected to contextualise and personalise the ads of its own advertising network. Google is based in the US and is certified under the EU-US Safe Harbor agreement. Google’s privacy policy is here. You may opt out of Google analytics by following these directions.
What do we do with your Information?
We will use your personal information only for the purposes for which we collected it and agreed with you. Personal Information is solely used for the process of the sale by our business and the designated courier company; thereafter the information is securely stored for record-keeping and administration purposes.
In addition, where necessary, we may retain your information for legal or research purposes.
Email Marketing: With your permission, we may send you emails about our products and other updates.
Consent
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery etc., it is implied that you consent to our company collecting this information and using it for that specific reason only. If we ask for your personal information for a secondary reason, such as email marketing, we will either ask you directly for your expressed consent, and provide you with an opportunity to opt-out. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you by contacting us at info@forgoodhope.co.za
Disclosure
We may disclose your personal information to our service providers who delivery our products or services to you. There are agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.
We may also disclose your information if the law requires us to do so or where we believe it is necessary to protect our rights.
WordPress
Our store is hosted on WooCommerce (WordPress). They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through WordPress’ databases and the general WordPress application. It is ensured that your data is stored on a secure server behind a firewall.
Third Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which they handle your personal information.
Once you leave our store’s website, this Privacy Policy no longer governs you. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Please see the Privacy Policies of our Third Party Services below:
Security
To protect your personal information, we take reasonable precautions and follow best practices to make sure it is not lost, misused, accessed, disclosed, altered or destroyed. We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorised access. We will review our security controls and related processes regularly to ensure that your personal information remains secure.
Information that you share on our Website is kept strictly confidential and fully secure. Your encrypted (encoded) information is protected using Secure Socket Layers (SSL) as it passes between your browser and this website.
When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them. This ensures that personal information that we remain responsible for, is kept secure. We will ensure that third parties agree to treat your personal information with the same level of protection as we are obliged to.
Your Rights
You have the right to request a copy of the personal information we hold about you. To do this, simply contact us on info@forgoodhope.co.za and specify what information you require. We will need a copy of your ID document to confirm your identity before providing details of your personal information.
You have the right to ask us to update, correct or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.
You have the right to object to our processing of your personal information in terms of POPI s11(3).
You have the right to lodge a complaint with the Information Regulator.
Web Cookies
Web cookies are parcels of text that are sent by a server to a Web browser, and then sent back by the browser each time it accesses that server. This website does use cookies. If you wish to disable cookies, you may do so through your individual browser options. Please check your browser’s help section for instructions on how to do this.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
The accessibility toolbar sets cookies to maintain awareness of the user’s selected accessibility options. If the toolbar is not in use, WP Accessibility does not set any cookies.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded Content from Other Websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.) from other websites which behaves in the exact same way as it would if the visitor visits the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that content.
Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any stage. Please refer back to this policy regularly as changes and clarifications will take effect immediately upon posting on the website.
Questions and Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply would like more information, please contact us on info@forgoodhope.co.za
Please also refer to our Terms of Service here.