(Last Updated 10 September 2026)
By purchasing our products, you agree to the Terms of Service set out below:
Disclaimer
The information provided on this website is intended for general informational purposes only and should not be considered medical, therapeutic, or legal advice.
Many of our products are assistive devices designed to support independence and daily living. However, every individual’s needs are different. We recommend consulting your doctor and/or Occupational Therapist before purchasing or using any assistive device to ensure it is appropriate for your specific needs. Their professional advice is of utmost importance before use of these products.
For Good Hope shall not be liable for damage arising from fair wear and tear, negligence, abnormal environmental conditions, misuse, unauthorised alteration, or unintended or unreasonable use of our products. All products are subject to normal wear and tear through regular use. Fabrics may fade or deteriorate over time due to washing, UV exposure, and everyday use, while moving parts may naturally wear with use. For Good Hope does not provide an additional warranty beyond your rights under applicable South African consumer law.
Products should be used as intended and in accordance with any instructions provided. Children must be supervised at all times when using applicable products.
Payment Options Available
Orders will only enter production or be dispatched once full payment has been received and cleared, unless otherwise agreed in writing.
Delivery Policy
Subject to availability and receipt of payment, our turnaround time is between 7-10 business days. However, we try our best to fulfil order deliveries well before the given time.
For custom orders, an estimated lead time will be communicated before production begins depending on the product and quantity ordered.
We make use of The Courier Guy and PUDO. All products are checked and sealed securely before being couriered.
Once an order has been collected by the courier, delivery times are subject to the courier company’s network and operational processes. While we will gladly assist with tracking and resolving courier issues, delays outside of our control may occasionally occur. Risk in transit passes to the courier once your parcel has been dispatched. If your parcel is lost or damaged in transit, please contact us as soon as possible so that we can assist in opening a claim with the courier where applicable.
Please note: We are situated 45 minutes from our nearest town; outside of any Couriers’ radius! We, therefore, travel this distance to dispatch orders. Orders are couriered twice per week. Should you require any special delivery instructions or urgent deliveries, please contact us before placing your order and we will do our best to try and accommodate you. Urgent shipping costs R500; however, it is advisable to contact us prior to selecting this option as our dirt road is sometimes undriveable in wet weather/ snow.
We currently offer the following Courier options:
Courier to your Door
- R99 for delivery to your door
- Delivery is usually limited to the above rate; and any surplus is usually covered by us. However, if we find that the Delivery Address provided is in a rural/ outlying area which will cost quite a lot more than the quoted amount, the customer will be contacted in order to either pay the surplus or change the delivery method to PUDO Courier.
- Delivery Time from Date of Dispatch: 2-5 working days in major centres; outlying areas might take a little longer. Shipments within KZN and Gauteng’s main city centres are normally delivered the following day after dispatch.
- Tracking info: You will receive an email from The Courier Guy once your order has been collected.
PUDO Locker to Locker
- Cost:Â R85 flat rate
- Delivery Time from Date of Dispatch: 3-5 working days.
- Tracking info: Tracking Numbers will be forwarded once the order has been sent out. You will receive an email from PUDO when your order has been placed in your Locker of choice.
Free Shipping
- Spend R800 or more and receive Free Shipping!
- Please note: This does not apply to Custom Orders, Sales or purchases using Coupon Codes
- For rural/ outlying areas or farms, Courier may cost a lot more than R99. In these instances, the customer may need to cover the surplus or change the delivery method to PUDO Courier.
Local Pick-Up or Drop-Off
I am based in Impendle; however I go to Howick once per week, and to Pietermaritzburg twice per month. You are more than welcome to arrange a Pick-Up or Drop-Off location with me in order to avoid courier costs. Please contact me prior to selecting this method of shipping at Checkout in order to arrange a time and place to suit us both! Call/ Whatsapp Claudia on 072 013 8294. Alternatively, send an email to info@forgoodhope.co.za.
If you’re unsure about Delivery and would like some guidance or a quote, please do not hesitate to Contact us here!
Order Cancellations
Standard products may be cancelled before dispatch for a full refund.
Custom-made or personalised products cannot be cancelled once production has started, as materials and labour have already been allocated.
Returns/Exchanges
We will gladly exchange or accept a return of a product, provided it meets the following conditions:
- The return request is made within 7 days of receiving your order.
- The product is unused (other than trying it for fitting purposes).
- The product is returned in its original packaging and in the same condition it was received.
- The product has not been altered, embroidered, hemmed, washed, or modified in any way.
- The customer is responsible for the courier cost of returning or exchanging the item unless the item is faulty.
The following items cannot be returned or exchanged unless they are faulty:
- Custom-made products.
- Personalised products.
- Sale or clearance items.
Should the product that you wish to return meet the above conditions, please drop us a line on info@forgoodhope.co.za to discuss your exchange/return requirements. Please include your reason for the exchange/return as well as your order number. We will gladly arrange the courier service for you if need be.
If you believe your product is faulty or damaged due to a manufacturing defect, please contact us within a reasonable time of receiving the item and include photographs together with your order number. Once we have received and inspected the product, we will discuss a repair, replacement, or refund where appropriate. If the product is confirmed to be faulty, For Good Hope will reimburse reasonable courier costs associated with returning the product.
Refunds (If applicable)
Once we have received your product, we will drop you a line to discuss a possible refund for your product and the process thereafter. On the other hand, we reserve the right not to exchange/ refund your purchase if the products do not meet the above conditions.
Please also see our Privacy Policy here for information about how we collect, use and protect your personal information.
You must be logged in to post a comment.